Refund Policy

Returns

Perishable goods such as food and gift cards unfortunately cannot be returned. 

Refunds (if applicable)

We do hope that you will be pleased with your purchase. However, if upon collection or delivery of the Products you find that they are not those ordered by you , or the order is incomplete, or a Product is in a damaged condition when you receive it, please notify us immediately by telephone on 0141 370 1920 within 24 hours. If a Product is not as on the Order Confirmation or damaged we will credit or refund your purchase. In the case of damaged goods you must retain the damaged Products and all packaging for inspection by us. Subject to our report on the claimed damage and to these Terms and Conditions we will refund the price you paid for the returned Products together with the delivery charge, or at our option we will provide you with a credit for further products. We will have no liability to you for any indirect loss. Please state clearly your dispatch details in all communications to us.

We will only make a refund to the original credit card or debit card account used by you to make the online purchase. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.

 

Since taste is a very personal matter and subjective we cannot accept the return of any Products merely because you do not like the taste.

We cannot accept the return or refund if the product was made to order and for some reasons recipient decides to cancel without 24h notice.

We cannot refund or exchange the item if the product was stored incorrectly.

We will not accept the return of any Products which have been purchased from any outlet other than this online Site.

 

The provisions of this clause do not affect your statutory rights.



Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.  

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.